Find what you're looking for...

FAQs

Is your website secure?
Yes it is. All account areas and our checkout facility are protected.

Are you a registered business?
Yes we are. Our ABN is 41 619 298 642

Do you have a retail outlet?
No we don’t. But purchased items can be picked up after appointment by phone or email. Most of the time is our postage cheaper as your travel costs.

Can I use my credit card to pay for my purchases?
Yes you can. We do accept payments by Visa and MasterCard but we do not accept Bankcard or any other credit card. All credit card details will be deleted from our website and email account to keep your payment details fully secure.

Can I get a refund if I am not happy with the items I purchased?
We offer a 100% money back guarantee on the purchasing price (postage excluded) upon the return of any items you are not fully satisfied with. Items must be returned 14 days after purchase in the packaging in which they were supplied and in the same condition.

Can I pay you through Bid pay or PayPal?
Yes we accept payments with PayPal, but a 5% surcharge will apply to cover the extra fees. At this moment we don’t accept Bid pay.

Do you only sell proof and uncirculated coins?
We sell most grades of coins and banknotes. We do however try and stock better grades as we believe in the policy of collecting the highest grade you can afford.

Do you guarantee your products?
We guarantee the authenticity of all the products we sell.

How can I pay?
We accept payment by bank and personal cheque, money order and PayPal. Cash is also accepted however we do not recommend this method. We accept no liability for lost payments. Personal cheques must clear (up to 5 working days) prior to shipping. Foreign currency cheques or money orders are not accepted!

How long does it take to get the items I have purchased?
Once payment has been made or cleared, we ship within 24 hours.

How do I know what's happening with my purchase?
We will keep you informed every step of the way via email.

How much will shipping and handling cost?
We ship through Australia Post and are governed by their postal charges. When you place an order we will let you know the shipping cost before processing your order. We combine lots to save shipping costs and will always try and keep the costs to a minimum.

How do I know that my purchase will arrive safely?
We package items to ensure they have sufficient protection to arrive safely. We recommend you register or insure your purchase. We cannot accept responsibility for items once they have been posted.

How do I know if you are reliable?
We are members of the ANDA (Australasian Numismatic Dealer Association) and governed by a code of conduct. For the criterias to become an ANDA member and for the 'Code of Conduct', please check www.anda.com.au or check out "Links" on the website.

I don’t understand some of the words you use to describe your goods?
Have a read of our grading and terminology page, which lists grading terms, descriptions and abbreviations as well as some of the more common terminology you may come across.

What if I am not satisfied with the items I have purchased?
Please check our "Conditions of Use"

What is your refund / return policy?
Please check our "Conditions of Use"

What if you don’t have what I am looking for?
We are in regular contact with other dealers and have access to many more items than we stock. Let us know what you are looking for and we will do our best to assist you.

Can I lay-by?
Yes you can. A deposit of 25% and then 3 payments of a minimum of 25% over a period of 2 months. We are negotiable with our lay-by terms so please ask if you are interested in this method of payment.

Your IP Address is: 54.80.219.137
Copyright © 2017 Coins and Banknotes International.